shipping & returns
Here at Renew You Body Butters, we craft our luxury skincare products after you place your order. This ensures we provide the freshest ingredients and the longest shelf life to our customers. This made-by-order system requires a handling time of 1-5 business days to give us time to craft your custom product and send them out.
Domestic Shipping Policy
We ship USPS flat rate and USPS Priority depending on the size of your products
Free domestic shipping within the USA
If your order weighs less than 13 oz it is sent USPS First Class™ Priority USPS Shipping with an estimated arrival time of (1-3) business days.
If your order weights 13oz + your item will be shipped USPS Priority with an estimated arrival time of (2-3) business days
Shipment processing time
1-5 business day handling time
2-3 business day shipping time
From the day you ordered it can be 4-8 business days to arrival
Shipment to P.O. boxes or APO/FPO addresses
We do send to P.O boxes within the (50) United States
Shipment confirmation & Order tracking
You will receive an email confirmation once you place your order. There you will find your order number. Allow time for your order to be made (1-5 business days). Once your order is sent you will receive a shipping confirmation to whichever email you placed the order under. This will contain the tracking number. You can track your package in real-time at www.usps.com
International Shipping Policy
We do not offer international shipping at this time
Return & Exchange Policy
Items purchased online must be returned within 14 days of purchase. You must have an original receipt or packing slip to complete your return. Items must be unopened and unused. Once the item(s) and the original receipt are returned you will be issued a full refund which takes 10-14 business days processing time. Custom products are final and are not eligible for returns, exchanges, changes or alterations. If you ave any questions or concerns email us at email@example.com
Please email firstname.lastname@example.org if there are any issues with the product you received and we are more than happy to speak with you
If you are still wanting to return your unopened product and it is within 14 days of receiving it, please see our Returns Process below.
No RMA is needed and the customer is responsible for return shipping costs. If you have any questions about whether your product is eligible for Returns, please feel free to email us.
Please note that refunds arent eligable for sales generated through our affilate program, if there is an issue please email email@example.com and we will try our best to fix what ever issue you are dealing with
Damages and Returns Process
1) Email us at firstname.lastname@example.org ASAP to alert us that you will be returning your UNOPENED product within the 14-day time limit and to request the Return Shipping Address.
3) Once we receive your package back at our facility and can confirm it’s in an acceptable condition, we will then issue a refund for the unopened product and email you a confirmation. Please allow 10-14 days for the refund to post to your statement.
All Renew You Body Butters purchases via third party wholesale suppliers are final.
Renew You Body Butters will only accept returns and refunds from purchases made on www.renewyoubodybutter.com
If you purchased a product from Renew You Body Butters at one of our third party suppliers please refer to their refund and return policy.